Hi! When you have a question or run into trouble with CAWS, this page helps us connect to your computer to assist you. Follow these four steps — it should take about two minutes.
Download RustDesk
Click below, download the Windows installer, and run it.
Download RustDesk for Windows
Copy our connection settings
Click “Copy Config” below — this puts our server info on your clipboard.
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Open RustDesk and paste it in
Open RustDesk, click the ⋮ menu (top right of the window), choose Network, click Import Server Config, then click Apply.
Read us your ID and password
RustDesk will display a 9-digit ID and a temporary password. Read them to us, and we’ll connect to your screen to help.